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Deccani Handicrafts Returns Policy
We accept refunds and exchanges.
Returns
Our policy lasts 7 days. If 7 days have gone by since your receipt of the product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@deccanistore.com.
Sale items
Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@deccanistore.com and send your item to: Deccani Handicrafts (attn. Sai ) House# 30-265/3/1/G, Flat G1, Shri Sai Bhavan Apartment, Old Safilguda, HYDERABAD, TELANGANA 500056, India
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.
Shipping
To return your product, you should mail your product to: Deccani Handicrafts (attn. Sai ) House# 30-265/3/1/G, Flat G1, Shri Sai Bhavan Apartment, Old Safilguda, HYDERABAD, TELANGANA 500056, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over Rs. 2000, you should consider using a traceable shipping service or purchasing shipping insurance (Recommended).
STORE DISCLAIMER
All our products are handmade/handcrafted one at a time. It is therefore very rare to create identical items. Every piece is a creation of artisans, and based on craft styles that are centuries old. There may be natural blemishes/ variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that make the product buys special and truly one of a kind.
While Deccani Handicraft tries to provide most accurate information to its customers about its products, still the quality of the product is subjective, hence it offers the return policy to all its customers as per our return policy guidelines. The original product may vary a little in its colors and looks with the photographs posted on site as the photos are taken in unique lighting and studio arrangements and conditions. However, we have tried our best to retains its original features. Some products should be kept away from children as they may have tiny parts which may be accidentally taken inside the mouth.
General Instructions to Use for our metal alloy jewelry:
Product Disclaimer for metal alloy jewelry:
Mail Us @
Plot# 121P, Machanpally Enclave,
Bandlaguda, Don Bosco Post, Hyderabad-500068
Deccani Handicrafts ("Deccani Store") operates deccanistore.com and may operate other websites. It is Deccani's policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Deccani Store collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Deccani's purpose in collecting non-personally identifying information is to better understand how Deccani's visitors use its website. From time to time, Deccani Store may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Deccani Store also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on deccanistore.com blogs/sites. Deccani Store only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Certain visitors to Deccani's websites choose to interact with Deccani Store in ways that require Deccani Store to gather personally-identifying information. The amount and type of information that Deccani Store gathers depends on the nature of the interaction. For example, we ask visitors who sign up at deccanistore.com to provide a username and email address. Those who engage in transactions with Deccani Store are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Deccani Store collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Deccani Store. Deccani Store does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Deccani Store may collect statistics about the behavior of visitors to its websites. Deccani Store may display this information publicly or provide it to others. However, Deccani Store does not disclose personally-identifying information other than as described below.
Deccani Store discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Deccani's behalf or to provide services available at Deccani's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Deccani's websites, you consent to the transfer of such information to them. Deccani Store will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Deccani Store discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Deccani Store believes in good faith that disclosure is reasonably necessary to protect the property or rights of Deccani Store, third parties or the public at large. If you are a registered user of an Deccani Store website and have supplied your email address, Deccani Store may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Deccani Store and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Deccani Store takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Deccani Store uses cookies to help Deccani Store identify and track visitors, their usage of Deccani Store website, and their website access preferences. Deccani Store visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Deccani's websites, with the drawback that certain features of Deccani's websites may not function properly without the aid of cookies.
If Deccani Store, or substantially all of its assets, were acquired, or in the unlikely event that Deccani Store goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Deccani Store may continue to use your personal information as set forth in this policy.
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Deccani Store and does not cover the use of cookies by any advertisers.
Although most changes are likely to be minor, Deccani Store may change its Privacy Policy from time to time, and in Deccani's sole discretion. Deccani Store encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a deccanistore.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
The following terms and conditions govern all use of the deccanistore.com website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Deccani Handicrafts ("Deccani Store"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Deccani's Privacy Policy) and procedures that may be published from time to time on this Site by Deccani Store (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Deccani Store, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 18 years old.
By submitting Content to Deccani Store for inclusion on your Website, you grant Deccani Store a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Deccani Store will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.
Without limiting any of those representations or warranties, Deccani Store has the right (though not the obligation) to, in Deccani's sole discretion (i) refuse or remove any content that, in Deccani's reasonable opinion, violates any Deccani Store policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Deccani's sole discretion. Deccani Store will have no obligation to provide a refund of any amounts previously paid.
